Guided Tours

Ground Zero 9/11 Memorial Tour & 9/11 Museum Skip-the-Line Tickets

Name: Ground Zero 9/11 Memorial Tour & 9/11 Museum Skip-the-Line Tickets
Start: 2026-06-07T13:45:00
End: 2026-06-07T15:15:00
Location: New York

Steel column covered in tributes at 9/11 Museum, New York City.

Fire truck Ladder 3 exhibit inside the 9/11 Museum, New York City.

Twisted steel beam from South Tower excavation at 9/11 Museum.

Survivor Tree at the 9/11 Memorial in New York City with autumn foliage.

Duration

3 hrs 30 mins

Open today

9:00am - 7:00pm

Free cancellation

Free cancellation up to 24 hours before the start of your experience

Book now, pay later

Book now without paying anything. Cancel for free if your plans change.

Guided tour

4.5/5(310)

George W

Group

Verified booking

Mar 2026

The 9/11 experience was great but only after I paid for it a second time at the venue. The tour company "Headout" are total scammers. The guide never showed up for our 3pm tour and despite giving them proof that we were at the meeting point 35 mins before the due time they said we were a no show and refused me a refund. They also said 5 other people never showed up. I came to USA from Ireland specifically to visit the 9/11 memorial so why on earth would I not show up after paying 210 dollars. I would advise everyone to use a more reputable company to book your tours and avoid Headout.

Emma B

Group

Verified booking

Jan 2026

Wow! What a fabulous experience. We booked the 911 museum with an added 90 Min group tour. We had Tim M as our guide & he was so informative, lots of stories & added information. He really bought the tour to light & kept it very interesting taking added care not to keep us out in the cold for too long.

Get the convenience of priority entrance to the 9/11 Museum, allowing you to bypass long queues and maximize your time at the museum.

Go on an English-guided tour of important locations within the 9/11 Memorial and listen to historical context and personal anecdotes related to the tragedy.

Witness the poignant memorials, including the Survivor Tree that survived the day, and the FDNY Memorial Wall, a tribute to the nearly 3000 lives lost.

Listen to firsthand narratives of the 9/11 tragedy, acts of heroism, and how people came together to help out, adding a personal dimension to the sites.

Explore the exhibits of the 9/11 Museum at your own pace after the guided tour, allowing for personal reflection with the historical artifacts.

Skip-the-line tickets to the 9/11 Museum

Guided tour of Ground Zero 9/11 Memorial

English-speaking local guide

You can cancel these tickets up to 24 hours before the experience begins and get a full refund.

310 reviews
How do we collect reviews?
These ratings include verified reviews from both Headout guests and our trusted partners who operate this experience locally. All reviews come from real travelers who've taken this experience.
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41
9
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Guests from United Kingdom, Canada, Philippines and over 8 countries have loved this experience
What our guests say
George W
Group
Verified booking
Mar 2026
The 9/11 experience was great but only after I paid for it a second time at the venue. The tour company "Headout" are total scammers. The guide never showed up for our 3pm tour and despite giving them proof that we were at the meeting point 35 mins before the due time they said we were a no show and refused me a refund. They also said 5 other people never showed up. I came to USA from Ireland specifically to visit the 9/11 memorial so why on earth would I not show up after paying 210 dollars. I would advise everyone to use a more reputable company to book your tours and avoid Headout.
Barbara K
Group
Verified booking
Mar 2026
Sean was a great guide and made our tour a very special and interesting one.
Emma B
Group
Verified booking
Jan 2026
Wow! What a fabulous experience. We booked the 911 museum with an added 90 Min group tour. We had Tim M as our guide & he was so informative, lots of stories & added information. He really bought the tour to light & kept it very interesting taking added care not to keep us out in the cold for too long.
Matthew P
Group
Verified booking
Jan 2026
Jared the tour guide was great, lots of knowledge and energy. Museum experience was incredible, very moving.
Alisha A
Couple
Verified booking
Dec 2025
Fabulous! Very informative and Jim Q our tour guide was just brilliant. Incredibly moving.

This poignant 9/11 tour offers a respectful and insightful journey through the sites directly impacted by the September 11, 2001 attacks. Led by a local New York City guide, this experience goes beyond the headlines, providing context and comfort for those affected by the tragedy. Then, skip the lines at the 9/11 Museum and explore the museum at your own pace.

Getting started

Meet your local English-speaking guide at the designated starting point. From there, your guide will lead you on a tour of the 9/11 Memorial, ensuring an intimate and respectful experience.

What to expect

9/11 Memorial Tour

The tour encompasses several key attractions in the 8-acre 9/11 Memorial site that played significant roles in the events of and the subsequent response to 9/11.

Exploring with a guide

Your guide will share firsthand accounts, historical context, and personal perspectives, bringing the stories of tragedy, heroism, and community to life. They will also provide an overview of the 9/11 Museum before you enter, helping you make the most of your visit and ensuring you don't miss crucial exhibits.

Features:

St. Paul’s Chapel: Pause outside St. Paul's Chapel, a historic church near the World Trade Center that became a 24/7 relief station for nine months.

Oculus: See the exterior of the Oculus, a modern architectural marvel that serves as a transportation hub and a symbol of resilience.

FDNY Memorial Wall: The FDNY Memorial Wall and Ten House will offer a moment to honor the bravery and sacrifice of the firefighters.

Reflection Pools: This pool was built on the site of the Twin Towers, inscribed with the names of those lives lost.

Survivor Tree: A symbol of hope and resilience that endured the devastation.

9/11 Museum

The 9/11 Museum houses a collection of artifacts, personal stories, and historical records that provide a comprehensive understanding of the events of September 11, 2001, and their aftermath.

Features:

Priority access: With sip-the-line tickets, enjoy priority access to the 9/11 Memorial Museum, allowing you to bypass long lines and spend ample time exploring its exhibits at your own pace.

Personal artifacts: See over 10,00 artifacts and explore powerful multi-media exhibitions at the museum.

Ground Zero Tour

St. Paul’s Chapel: Visit this historic church, which miraculously survived the 9/11 attacks despite being just a block away.

9/11 Memorial: Pay your respects to the victims of 9/11 at the World Trade Center Memorial site.

9/11 Museum: Explore the museum on a self-guided tour featuring collections of media, memorabilia, and personal stories.

Oculus: See the stunning One World Trade Center entrance, a symbol of resilience and renewal.

What's not allowed

Alcohol, outside food and drinks, smoking, and large bags are not permitted on this experience.

Your pets are not permitted on this experience.

Accessibility

For your convenience, your guide dogs are welcome to join you.

Additional information

You will get skip-the-line access and a timed entry ticket to the museum. Depending on availability, your ticket may be for immediately after the end of your guided tour, or sometime later. The museum reserves the discretion not to admit you if you are early or late, and you can’t exit and reenter the museum.

You will need to pass through airport-style security to enter the 9/11 Museum.

Your voucher will be emailed to you instantly.

Display the voucher on your mobile phone with a valid photo ID at the meeting point.

Please arrive at the meeting point 15 minutes before the scheduled time of your tour to avoid any delays.

Meeting point

Please check your final voucher for the meeting point details and specific instructions.