JR Pass: Unlimited Travel Across the Whole of Japan

Accessibility

• Most Shinkansen and Limited Express trains are wheelchair-accessible. You can reserve your spot at any JR ticket office (Midori-no-madoguchi). Note that if accessible seats are full, you may not be able to board your desired train.
• Wheelchairs must meet specific size and feature requirements. Generally, power wheelchairs with steering wheels aren’t allowed, but they may be permitted under certain conditions.

Additional Information

• The JR pass is only available to non-Japanese passport holders with a "Temporary Visitor" visa stamp.
• Make sure to book your JR Pass before heading to Japan. It's best to do it at least 2 weeks in advance to give enough time for your Exchange Order to arrive.
• Want to cancel your booking? You have the option to do so until the day before your actual booking date.
• Refunds are subject to a 10% deduction on the original purchase price.

• Your booking confirmation will be sent to you instantly.

• You will be receiving a physical Exchange Order, sent to your doorstep in 7 to 10 working days, post booking.

• Please enter your name as per the passport, the detailed shipping address including accurate city, country and postal code very carefully in the next steps of booking.

• You will also receive a confirmation document with a tracking ID within one business day of the physical Exchange Order being shipped.

Ticket Redemption Point

• You must present your Exchange Order with your passport for the actual, physical JR Pass at any of the JR offices located in airports and main train stations, in Japan.

• Your confirmation email cannot be used to redeem JR Passes

• You can only redeem your own JR Pass. You cannot redeem Exchange Orders named under another person.

• Exchange Orders are valid only for 90 days from the issued date. Please redeem within 90 days from the issued date.

• Once redeemed, you have 30 days to activate your JR Pass and start travelling on the trains

• Once activated, the JR Pass is valid only for 7, 14, or 21 consecutive days within one month.

• To board a train, show it to the staff at the ticket gate.